you or your family member is a patient at Albany Area
Hospital & Medical Center, you
want to be sure you receive the best and safest care
possible. Our hospital and health care professionals are
committed to providing the best care for you and your
family. We ask you and your families join us to make sure
that our care meets your needs and encourage you to let us
know when it does not.
dedicated to sharing information on quality and safety with
you and your family through efforts such as voluntarily
participating in the Leapfrog Group Survey. Leapfrog is a
coalition of more than 100 public and private organizations
that share our commitment to provide the safest health care
possible. We commend the Leapfrog Group for recognizing
quality of care is not just based on cost. However, we
realize their standards are not applicable to all hospitals.
your health care visit safe we have many steps in place that
go beyond Leapfrog’s three standards. The following are a
few of the countless steps our hospital is taking to assure
you receive reliable care:
- Your safety is
central to every aspect within our hospital. It is
the top priority at all levels of our organization
including management, physicians, and staff.
- We have a patient
safety committee in place to evaluate any safety
concern brought up by staff, patients, or family
members. The committee reviews each safety aspect
and develops steps to make our hospital a safe place
to receive care.
- All physicians and
nurses at our hospital are board-licensed and
participate in continuing education.
- For medication
safety, we double-check to make sure you receive the
right medication, right dose, with the right method
at the right time. We encourage you to speak up if
you have any questions about your medication.
- We recommend you to
have a family member or friend with you during your
health care visits. They can provide comfort,
support, and can also help ask questions.
- We encourage you to
ask questions and takes notes.
One of Albany Area Hospital & Medical
Center’s goals is to encourage and support open and honest
communication with you, your family, and your health care
- We participate in
the Minnesota Hospital Association’s Patient Safety
Registry. This provides us with the latest safety
information from around the state.
- We encourage you,
your family, and staff to speak up if there is a
- It is our policy to
be open and honest with you and your family by
informing you of the potential results of your care,
including unexpected results.
- We encourage you to
designate a family spokesperson to help
communication with your family and the health care
- We encourage you to
complete a satisfaction survey. We survey our
patients to learn about their hospital stay
experience. We review these surveys and make changes
as a result of your comments.
- We welcome the
opportunity to discuss the care you receive. If you
have comments, questions, or concerns, please contact
doctor and pharmacist about the medicine. What is the name,
benefits, and possible side effects or reactions with other
medications or food/beverages?
- WHAT IS IT? Make
sure you know the name and color of the medicine.
Take medicine in well-lit areas.
- WHAT IS IT FOR? Make
sure you know why the medicine is being taken.
- HOW DO I TAKE IT?
Ask the doctor or pharmacist to explain how to take
the medicine and how often it should be taken.
- WHAT SHOULD I LOOK
FOR? Ask what the results should be and possible
Before you leave the pharmacy, check your medicine to make
sure it was prepared for you. Speak up before you leave
because pharmacies typically do not take back medicine once
it has been purchased.
Ø Discuss previous
allergies or reactions.
sure the doctors, nurses and pharmacists, know about any
allergies or reactions to drugs you or your family member
list of the medicines to every appointment. Include
over-the-counter, herbal, or dietary drugs.
AT THE HOSPITAL OR CLINIC
Ø Have someone
family member or friend who knows your medical history and
who can also ask questions. This can help to ensure the best
care possible. Family members often provide the comfort and
support needed to promote your return to good health.
all the medicines you are taking or a list of medications to
Ø Be active and
- Share medical
information. Write down and carry important medical
information with you. Keep a list of medical
history, office visits, and medication use. Medical
information should include allergies and the names,
addresses and phone numbers of important health care
- Make sure you
understand the plan of treatment. Ask the nurse or
doctor to explain any test results and the plan of
treatment. If anything is not clear, speak up and
- Make sure you know
what medicines should be taken and what has been ordered for your care. Ask questions
if the medicines look different from before.
- Wash hands.
Patients, family members and caregivers should wash
hands frequently to prevent the spread of infection.
- Know who is in
charge of care. Make sure that someone, such as your
personal doctor, is in charge of the care for you or
your family member. This is especially important in
a hospital or in case of a complex illness. Ask if
your primary physician will be at the hospital.
down any questions about the patient’s condition, treatment,
clinic visit or hospital stay. Take notes about what you
learn from your caregiver. At the end of your visit to the
clinic or hospital, ask for information in writing,
including information about medicines, follow-up care, and
your treatment plan.
as much as you can.
- It is up to you to
learn as much as you can about the care and
treatment. The most important way you can help to
prevent medical errors is to be an active and
informed member of the health care team. This means
taking part in every health care decision.
Ø Prepare for
- Ask questions.
Prior to surgery, talk to the physician and nurse
about any concerns.
- Talk about the
procedure. Make sure that you, the doctor and
surgeon all agree and are clear on exactly what is
going to be done.
- Mark the area. Make
sure the body area to be operated on is clearly